Refund policy

RETURNS

• Made-to-Order Items: Bespoke and custom orders are non-returnable. Cancellations for bespoke items are allowed within 48 hours of placing the order; a 50% cancellation fee applies after this window.

• Collection Items: Non-customized items may be returned within 14 days of purchase with a valid receipt. Items must be in "as new" condition, and return shipping is at the Customer’s expense.

• Consumer Contracts Regulations Compliance: We adhere to the Consumer Contracts Regulations (2014). Customers must notify us within 14 days of delivery to initiate a return, with returns completed within 14 days of notification. Items must be returned in uninstalled, unused, and resaleable condition.