Shipping policy

DELIVERY

  • General Delivery Information: Delivery dates provided are estimates. Orders may arrive before or after the estimated delivery date. Time is not of the essence for delivery, and Isabel Lankester Limited is not liable for delays outside our control.

  • Delivery Address: It is the Customer’s responsibility to ensure accurate delivery information. Isabel Lankester Limited is not liable for loss or damage once Goods have been delivered in line with the Customer’s instructions.

  • Risk and Ownership: The Customer assumes ownership of Goods once they have been delivered, at which point they are held at the Customer’s own risk.

  • Special Delivery Requests: Any special delivery conditions or access requirements (e.g., stairs, narrow hallways) should be disclosed at the time of order. Additional charges may apply.

    • Delivery within the UK Mainland: Delivery fees vary based on location and order size. If fitting or additional services (e.g., handling additional floors or stairs) are required, please request a custom delivery quote.

    • Delivery Outside the UK Mainland: Overseas delivery is available upon request. Unless otherwise stated, delivery is curbside only and does not include unpacking, assembly, or packaging disposal. A white-glove service, including unpacking and installation, is available for certain locations and incurs additional costs. Customs clearance, import duty, and local VAT are the Customer’s responsibility.

  • Failed Deliveries: If a delivery attempt fails due to the Customer’s unavailability or error, the full rate for redelivery will apply.

  • Excusable Delays (Force Majeure): Isabel Lankester Limited is not liable for delays resulting from force majeure events, including but not limited to war, civil unrest, natural disasters, pandemics, or port congestion.